1) Back up (if you can)
iCloud/Google Drive or a computer backup. Especially before screen or battery work.
Before you bring it in
A few small steps that make quotes faster and repairs smoother.
2) Know the exact model
Exact model = correct parts + better quotes the first time.
3) Tell us the goal
If data recovery is the priority, say that up front so we optimize for it.
Quick contact
Send the model + what happened and we’ll reply with next steps.
Try Tech Helper
For slow devices, Wi‑Fi, printers, email, and general troubleshooting.