Hailey Device Repair FAQ

Most phone repairs (screens, batteries, charging ports) are done same day, often within 1–2 hours. Laptop repairs typically take 1–2 business days depending on parts availability.

Yes. All repairs come with a 40-day warranty covering parts and labor. If the same issue comes back, I'll fix it free of charge.

Absolutely. I never access personal data during repairs. Your photos, messages, and files stay private. For repairs that require a wipe, I'll always warn you first so you can back up.

If I can't fix it, I'll tell you what I found, what your best next option is, and hand the device back with no mystery and no pressure.

Text or email me to describe the issue and get a quote. I'll send packing instructions, you ship it to me, I repair it, and ship it back with tracking. I text updates the whole way through.

I can try. Water damage success depends on severity and how quickly you bring it in. The sooner the better — don't put it in rice, just text me.

iPhone screen replacement starts at $100 and depends on the model — iPhone 11 is $120, iPhone 13 is $165, iPhone 15 is $185, up to $275 on the newest Pro Max. See the full price list; you always get a firm quote first.

Most iPhone screen replacements are done in 30–60 minutes. Same-day service is standard.

I use OEM-quality parts that match Apple's specifications for fit, function, and display quality. Every repair comes with a 40-day warranty on parts and labor.

Yes, I offer water damage recovery for iPhones. Success depends on severity and how quickly you bring it in. Don't put it in rice — text me immediately at (208) 450-1606 for instructions.

Yes. I repair all iPhone models from iPhone 6 through the latest iPhone 16 series, including iPhone SE, Plus, Pro, and Pro Max variants.

Samsung Galaxy screen replacement starts at $145 for A-series phones; flagship S-series screens run from about $220 to $365 (S25 Ultra) on OEM AMOLED service packs. You get an exact quote before any work.

Yes, I repair all Google Pixel models from Pixel 3 through Pixel 9 Pro. Common repairs include screen replacement, battery swap, and charging port fix.

Most Android screen replacements take 45–90 minutes. Samsung Galaxy screens with curved edges may take slightly longer. Same-day turnaround is standard.

Yes. I repair Samsung Galaxy Tab, Lenovo, and other popular Android tablets. Screen replacements, battery swaps, and charging port fixes are all available.

If your phone is already out of manufacturer warranty (most phones over 1 year old), third-party repair won't change anything. If you have an active warranty, I'll let you know before starting so you can make an informed decision.

PC laptop hardware is quoted per job after a $45 bench diagnosis (credited toward the repair) — models vary too much for one price. MacBook displays run about $360–$795 by model. Text your model for a quote.

Yes. MacBook Air, MacBook Pro (all years), and older MacBooks. I handle both Intel and Apple Silicon Macs. Common repairs: screen, battery, keyboard, SSD upgrade.

Most virus and malware removals take 1–3 hours. I'll clean the infection, check for residual damage, and set up protection. It's a flat $99 including a full tune-up — and since it's labor only, Idaho charges no sales tax on it.

In most cases, yes. If the drive is mechanically functional but the system won't boot, recovery is straightforward — Tier 1 (logical) recovery is $99. Dead or board-level cases are Tier 2, from $199.

Almost always yes — dramatically. Boot times drop from minutes to seconds. Quoted per job after a $45 bench diagnosis, credited toward the work.

Starts at $155 for standard iPads; laminated mini/Air/Pro models start around $240. Thorough diagnosis included.

Absolutely. If the LCD is fine and only glass is cracked, the repair is simpler and cheaper. Text me a photo for a quick assessment.

Yes. Samsung Galaxy Tab, Amazon Fire, Lenovo, and more. Same thorough diagnosis process and 40-day warranty.

1–2 hours. iPad screens use strong adhesive requiring careful heat separation.

For iPads still getting updates (7th gen+, Air 3+, Pro 2018+), a screen fix from $155 vs $349+ replacement is easy math.

Most likely yes. I keep common screens in stock. Text me the model and I'll confirm same-day.

$45 single, $70 a pair. Hall-effect modules that don't drift again. Under an hour, 40-day warranty.

Yes — almost always an HDMI port issue. Replacement is $175, takes 1–2 hours.

Yes — original, V2, OLED, and Lite. Joy-Con drift, screen, charging port, fan, game card slot.

$90 per controller. Hall-effect sticks that don't drift again — cheaper than a new Elite. Tested across multiple games.

Yes — I take on Steam Deck repairs. Pricing is quoted by the specific job; text what's wrong for a firm number.

Usually yes. A PS4 thermal repaste + deep clean ($130, or $85 added on when it's already open for another repair) gives 3–5 more years. I'll be honest if it isn't worth it.

Quality aftermarket parts, no retail overhead. Lower overhead = lower prices. All parts tested with 40-day warranty.

No. Diagnosis is free. I'll tell you what's wrong and give you a firm quote before any work starts. You only pay if you approve the repair.

Starting-at prices. Firm quote before work starts — no surprises.

Cash, credit/debit cards, Venmo, and Zelle.

Text/email → I confirm + send address → Ship securely → I text updates → return trip included.

Most repairs done within 24 hours of receiving. Total 3–5 business days with shipping.

Yes. USPS Priority Mail return always free. Prepaid outbound label $8.

Sturdy box, plenty of padding. Remove cases/accessories. Power off before shipping.

We'll return your device and explain what we found.

Focused on Idaho for speed. Neighboring states — text me and we'll work it out.

Text anytime, 24/7. In-person generally 8 AM–10 PM, 7 days.

No. Same prices day or night.

Most screens/batteries in under 2 hours. Water damage triage starts immediately.

Anything time-sensitive. If it feels urgent to you, it's urgent to me.

Absolutely. Text me your situation and we'll figure out the best way to get your device repaired.

The specific repair — parts and labor. Same issue within 40 days = fixed free.

I'll tell you what failed, what your realistic next step is, and return the device. For mail-in repairs, I still cover return shipping.

No. Looking at it and diagnosing the issue is free. You only pay if you approve the repair.

New damage (drops/spills), unrelated software issues, modifications by other shops, or water damage after repair.

Text or email, reference original repair. Same-day for local, mail-in available.

15% off every repair. No exclusions, no minimum.

College, university, trade school, or high school ID. A .edu email works. ISIC cards accepted.

Active-duty CAC, veteran ID, VA health card, DD-214, National Guard/Reserve, or retired military.

Works with diagnosis and warranty. Cannot stack with other percentage promos.

Yes! Mention your status when texting + photo of ID.