How long does a typical repair take?
Most phone repairs are same day, often in 1–2 hours. Laptops usually take 1–2 business days depending on parts.
See general repair questions →Pricing, turnaround, warranty, mail-in, and emergency answers
Hailey Device Repair FAQ
If you are trying to figure out what a repair might cost, how long it takes, whether it is worth fixing, or what happens if you are in a hurry, this page covers the questions people usually ask before they hand over a device. And if your exact question is not here, just text me.
Most people ask these first
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If you do not want to dig through 58 questions, start with these.
Do you charge for diagnostics?
No. Diagnosis is free. You get a firm quote before any work starts, and you only pay if you approve the repair.
See pricing questions →Do repairs come with a warranty?
Yes. Repairs come with a 40-day warranty covering the specific repair, including parts and labor.
See warranty answers →How does mail-in repair work?
Text me first, I confirm the issue and packing steps, you ship it in, I repair it, and return shipping is free.
See mail-in answers →What if I need help fast?
Text anytime. Emergency triage starts with a message, and if it is urgent to you, I treat it like it matters.
See emergency answers →How much does iPhone screen repair cost?
Starts at $59 depending on model. You get the exact number before any repair work begins.
See iPhone answers →
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General Questions
How long does a typical repair take?
Most phone repairs (screens, batteries, charging ports) are done same day, often within 1–2 hours. Laptop repairs typically take 1–2 business days depending on parts availability.
View all services →Do you offer a warranty on repairs?
Yes. All repairs come with a 40-day warranty covering parts and labor. If the same issue comes back, I'll fix it free of charge.
Read the full warranty policy →Is my data safe during repair?
Absolutely. I never access personal data during repairs. Your photos, messages, and files stay private. For repairs that require a wipe, I'll always warn you first so you can back up.
Read the privacy policy →What if you can't fix my device?
If I can't fix it, I'll tell you what I found, what your best next option is, and hand the device back with no mystery and no pressure.
See the warranty details →How does mail-in repair work?
Text or email me to describe the issue and get a quote. I'll send packing instructions, you ship it to me, I repair it, and ship it back with tracking. I text updates the whole way through.
Learn about mail-in repair →Can you fix water-damaged devices?
I can try. Water damage success depends on severity and how quickly you bring it in. The sooner the better — don't put it in rice, just text me.
Read the water damage guide →iPhone Repair
How much does iPhone screen repair cost in Hailey, Idaho?
iPhone screen replacement starts at $59 depending on the model. You'll get an exact quote before any work begins. Every repair starts with a thorough diagnosis.
See all iPhone repair prices →How long does an iPhone screen replacement take?
Most iPhone screen replacements are done in 30–60 minutes. Same-day service is standard.
Do you use genuine iPhone parts?
I use OEM-quality parts that match Apple's specifications for fit, function, and display quality. Every repair comes with a 40-day warranty on parts and labor.
Can you fix a water-damaged iPhone?
Yes, I offer water damage recovery for iPhones. Success depends on severity and how quickly you bring it in. Don't put it in rice — text me immediately at (208) 450-1606 for instructions.
Need help? Contact me →Do you repair all iPhone models?
Yes. I repair all iPhone models from iPhone 6 through the latest iPhone 16 series, including iPhone SE, Plus, Pro, and Pro Max variants.
Full iPhone repair details →Android Repair
How much does Samsung Galaxy screen repair cost?
Samsung Galaxy screen replacement starts at $69. AMOLED screens on newer Galaxy S and Note models cost more than LCD screens. You get an exact quote before any work begins.
See all Android repair prices →Can you repair Google Pixel phones?
Yes, I repair all Google Pixel models from Pixel 3 through Pixel 9 Pro. Common repairs include screen replacement, battery swap, and charging port fix.
How long does an Android screen replacement take?
Most Android screen replacements take 45–90 minutes. Samsung Galaxy screens with curved edges may take slightly longer. Same-day turnaround is standard.
Do you repair Android tablets?
Yes. I repair Samsung Galaxy Tab, Lenovo, and other popular Android tablets. Screen replacements, battery swaps, and charging port fixes are all available.
See tablet repair details →Will my Android warranty be voided?
If your phone is already out of manufacturer warranty (most phones over 1 year old), third-party repair won't change anything. If you have an active warranty, I'll let you know before starting so you can make an informed decision.
Laptop & PC Repair
How much does laptop screen replacement cost?
Laptop screen replacement starts at $99. MacBook Retina screens cost more than standard Windows laptop LCDs. You get an exact quote before any work begins.
See all laptop repair prices →Can you repair MacBooks?
Yes. MacBook Air, MacBook Pro (all years), and older MacBooks. I handle both Intel and Apple Silicon Macs. Common repairs: screen, battery, keyboard, SSD upgrade.
How long does a virus removal take?
Most virus and malware removals take 1–3 hours. I'll clean the infection, check for residual damage, and set up protection. Starting at $39.
Can you recover data from a dead hard drive?
In most cases, yes. If the drive is mechanically functional but the system won't boot, recovery is straightforward. Starting at $79.
Will an SSD upgrade make my old laptop faster?
Almost always yes — dramatically. Boot times drop from minutes to seconds. Starts at $49 + drive cost.
Learn about SSD upgrades →iPad & Tablet Repair
How much does iPad screen repair cost?
Starts at $79. iPad Pro with Liquid Retina costs more. Thorough diagnosis included.
See all tablet prices →Can you fix a cracked iPad that still works?
Absolutely. If the LCD is fine and only glass is cracked, the repair is simpler and cheaper. Text me a photo for a quick assessment.
Do you repair Samsung and Amazon Fire tablets?
Yes. Samsung Galaxy Tab, Amazon Fire, Lenovo, and more. Same thorough diagnosis process and 40-day warranty.
How long does a tablet screen replacement take?
1–2 hours. iPad screens use strong adhesive requiring careful heat separation.
Is it worth repairing an older iPad?
For iPads still getting updates (7th gen+, Air 3+, Pro 2018+), $79 screen fix vs $329+ replacement is easy math.
My kid dropped the iPad. Can you fix it today?
Most likely yes. I keep common screens in stock. Text me the model and I'll confirm same-day.
Check your device →Game Console Repair
How much does Joy-Con drift repair cost?
$29 per Joy-Con. Full analog stick module replacement. Under an hour, 40-day warranty.
See all console prices →Can you fix a PS5 that won't display on TV?
Yes — almost always an HDMI port issue. Replacement is $59, takes 1–2 hours.
Do you repair all Nintendo Switch models?
Yes — original, V2, OLED, and Lite. Joy-Con drift, screen, charging port, fan, game card slot.
Can you fix Xbox controller stick drift?
$25 per stick. Alps-equivalent modules. 45 minutes, tested across multiple games.
Do you repair Steam Decks?
Yes! Joystick drift ($35), screen ($79), battery ($59), SSD upgrades (from $49 + SSD).
Is it worth repairing an older PS4 or Xbox One?
Usually yes. PS4 thermal paste + cleaning ($39) gives 3–5 more years. I'll be honest if it isn't worth it.
Pricing & Payment
Why are your prices lower than Apple?
Quality aftermarket parts, no retail overhead. Lower overhead = lower prices. All parts tested with 40-day warranty.
See full pricing →Do you charge for diagnostics?
No. Diagnosis is free. I'll tell you what's wrong and give you a firm quote before any work starts. You only pay if you approve the repair.
Are the listed prices final?
Starting-at prices. Firm quote before work starts — no surprises.
What payment methods do you accept?
Cash, credit/debit cards, Venmo, and Zelle.
Mail-In Repair
How does mail-in repair work?
Text/email → I confirm + send address → Ship securely → I text updates → Free return shipping.
Full mail-in details →How long does mail-in take?
Most repairs done within 24 hours of receiving. Total 3–5 business days with shipping.
Is return shipping free?
Yes. USPS Priority Mail return always free. Prepaid outbound label $8.
How should I pack my device?
Sturdy box, plenty of padding. Remove cases/accessories. Power off before shipping.
What if you can't fix my mail-in device?
We'll return your device and explain what we found.
Do you accept devices from outside Idaho?
Focused on Idaho for speed. Neighboring states — text me and we'll work it out.
Emergency & After-Hours
What are your emergency repair hours?
Text anytime, 24/7. In-person generally 8 AM–10 PM, 7 days.
Contact me →Extra charge for after-hours repair?
No. Same prices day or night.
How fast in an emergency?
Most screens/batteries in under 2 hours. Water damage triage starts immediately.
What counts as an emergency?
Anything time-sensitive. If it feels urgent to you, it's urgent to me.
Emergency repairs for tourists?
Absolutely. Text me your situation and we'll figure out the best way to get your device repaired.
Warranty & Guarantees
What does the 40-day warranty cover?
The specific repair — parts and labor. Same issue within 40 days = fixed free.
Full warranty policy →What happens if my device can't be repaired?
I'll tell you what failed, what your realistic next step is, and return the device. For mail-in repairs, I still cover return shipping.
Do you charge for looking at my device?
No. Looking at it and diagnosing the issue is free. You only pay if you approve the repair.
What isn't covered?
New damage (drops/spills), unrelated software issues, modifications by other shops, or water damage after repair.
How do I claim the warranty?
Text or email, reference original repair. Same-day for local, mail-in available.
Student & Military Discounts
How much is the student/military discount?
15% off every repair. No exclusions, no minimum.
Discount details →What counts as valid student ID?
College, university, trade school, or high school ID. A .edu email works. ISIC cards accepted.
What military ID is accepted?
Active-duty CAC, veteran ID, VA health card, DD-214, National Guard/Reserve, or retired military.
Can I combine with other promotions?
Works with diagnosis and warranty. Cannot stack with other percentage promos.
Does the discount apply to mail-in?
Yes! Mention your status when texting + photo of ID.
Still have a question?
Text me directly. If the answer is not on this page, I would rather give you a straight answer than make you guess.