Serving Hailey, Ketchum & Sun Valley

Computer problems?
I fix them.

Slow, crashing, virus-ridden, or won't boot — whatever's wrong with your computer, I'll diagnose and fix it fast. Local IT support and computer services for Hailey, Ketchum, and Sun Valley. Remote support available statewide.

call (208) 366-6111 Text Me Instead
check_circle No fix, no fee on diagnostics
check_circle Remote support available
check_circle Same-day turnaround most jobs
Sound familiar?

What's going wrong with your computer?

Looking for local IT support in Hailey? Whether it's a home computer, a work laptop, or just a machine that won't cooperate — I provide fast, affordable computer services for residents across the Wood River Valley. If you don't see your problem listed, text me — I've seen a lot.

speed
Running Slow
Takes forever to start up, apps lag, browser freezes. Usually fixable without replacing anything.
coronavirus
Virus or Malware
Pop-ups, redirects, strange behavior, or a scareware popup telling you to call a number.
restart_alt
Bootloop / Won't Start
Stuck on startup, loops back to a blue screen, or just shows a spinning circle forever.
report
Random Crashing
Blue screen of death, random shutdowns, freezes mid-use. Could be hardware or software — I'll find out.
storage
Storage Full
No space left, everything running slow because of it. I'll clean it up and get you room back.
warning
Strange Pop-ups / Scareware
"Your computer has a virus, call Microsoft now." It's fake. I'll remove whatever installed it.
system_update
Updates Breaking Things
Windows update killed your printer, broke your software, or something just stopped working after an update.
What I do

Computer Repair & Support Services

Every job starts with a diagnosis. You'll know what's wrong and what it'll cost before I touch anything.

Most Common
speed
Tune-Up & Cleanup
The #1 reason people come in. A sluggish computer is usually fixable in an hour — no new hardware needed.
  • Startup optimization
  • Junk file removal
  • Background process cleanup
  • Driver & Windows updates
  • Storage cleanup
security
Virus & Malware Removal
Full scan, full removal. No bloatware "security software" left behind — just a clean machine.
  • Malware & adware removal
  • Scareware / fake AV cleanup
  • Browser hijack fix
  • Windows Defender setup
  • Prevention walkthrough
restart_alt
Bootloop & Crash Repair
Won't start, loops forever, blue screens — I'll run diagnostics and find the root cause before touching anything.
  • Boot failure diagnosis
  • Startup repair
  • Blue screen (BSOD) analysis
  • Corrupt system file repair
  • Hard drive health check
wifi
Remote Support
Can't make it in? I connect to your computer securely and fix it from wherever you are. Works anywhere in Idaho.
  • Secure remote connection
  • Software installs & fixes
  • Virus removal remotely
  • Settings & account help
  • Available statewide
memory
Hardware Upgrades
Sometimes the fix is cheap new hardware. RAM and SSD upgrades can make a 5-year-old computer feel brand new.
  • RAM upgrade
  • SSD upgrade (huge speed boost)
  • Hard drive replacement
  • Data transfer to new drive
  • Component diagnosis
devices
New Computer Setup
Just got a new computer and don't want to deal with setup? I'll get it ready — apps, accounts, data transfer, all of it.
  • Initial Windows setup
  • Data transfer from old PC
  • App installs & configuration
  • Email & account setup
  • Bloatware removal
How we work

Remote or In-Person — Your Call

wifi Remote Support
I connect to your computer securely over the internet and fix it while you watch. No driving, no waiting. Works anywhere you have internet.
  • checkNo need to leave home
  • checkAvailable statewide — not just Hailey
  • checkGreat for software issues, virus removal, tune-ups
  • checkYou see everything I do in real time
storefront In-Person (Hailey)
Drop it off in Hailey. Most jobs are same-day. Hardware issues — crashes, bootloops, upgrades — need in-person diagnosis.
  • checkRequired for hardware issues
  • checkSame-day turnaround most jobs
  • checkServing Hailey, Ketchum, Sun Valley, Bellevue
  • checkText (208) 366-6111 to arrange drop-off
The process

How It Works

1
Text or Call
Describe what's happening. I'll tell you if it sounds like something I can fix remotely or if it needs to come in.
2
Diagnosis
I run a full diagnostic — free. You'll know exactly what's wrong and what it'll cost before any work starts.
3
Fix It
Once you approve, I get to work. Most software jobs are done same day. Hardware jobs depend on parts availability.
4
Pick Up & Go
Your computer back, working properly, with a plain-English explanation of what was wrong and what I did.
Questions

Common Questions

Diagnostics are free — you pay nothing until you know what's wrong and approve the work. Most tune-ups and virus removals run $75–$100. Hardware repairs depend on parts. I'll always quote before I start.
Yes — for most software problems. Virus removal, tune-ups, Windows issues, software installs, account problems — all doable remotely. If it's hardware (won't turn on, broken screen, bad drive) it needs to come in.
Most software jobs — tune-ups, virus removal, Windows fixes — are same day, often within a few hours. Hardware jobs depend on whether I have parts on hand. I'll give you an honest timeline upfront.
Depends on the computer and the problem. If it's slow — usually worth a $75 tune-up that makes it feel new. If the hard drive is dying on a 10-year-old machine — might be time to replace. I'll give you an honest answer after diagnosis, not push unnecessary repairs.
Yes, though most Mac repairs are more limited than Windows. Software issues, diagnostics, and some hardware I can handle. Macs with soldered components (most post-2016 models) have fewer repair options — I'll tell you upfront what's possible.
No. Data safety is the first priority. I always assess the risk to your files before doing anything, and for anything that could affect your data, I'll recommend a backup first. If your drive is failing, I'll tell you before it dies completely.

Computer giving you trouble?

Text or call — describe what's happening and I'll let you know if I can help and what it'll cost. No pressure, no commitment.

call (208) 366-6111 sms Send a Text

Hailey, Idaho  ·  Remote support statewide