Send the model, what happened, what the device is doing now, and anything you already tried. If there is swelling, smoke, liquid, or a smell, say that up front.
This helps me tell the difference between a simple charge-port problem, a bad battery, a black-screen display failure, a water-damage rescue, or a real safety problem.
sms Text Me This Template
Helpful anywhere in Hailey, Ketchum, Sun Valley, Bellevue, or if you are visiting the valley.
Device
Exact model if you know it: iPhone 14 Pro, Galaxy S24, MacBook Air M2, PS5, iPad 10th gen, etc.
What happened
Dropped, got wet, updated overnight, started overheating, stopped charging, smelled hot, or went black out of nowhere.
What it does now
Vibrates but no picture, shows Apple logo, loops, gets hot, only charges wirelessly, no HDMI signal, or will not power on at all.
Best photos
Front screen, charging port, lifted display, spill area, error message, bent HDMI pins, or anything that looks abnormal.