“Samuel was professional and gave me a very competitive price with the added benefit of being right here in the Wood River Valley. He was responsive… I would highly recommend.”
Ketchum • Sun Valley • Elkhorn • Warm Springs
Ketchum & Sun Valley Repair, 20 Minutes Down-Valley
Your closest real repair bench isn’t in Boise — it’s in Hailey, 20 minutes south on ID-75. Text the model and a photo; I’ll stage the part before you drive, and most screens and batteries are done while you run your Hailey errands.
Why Down-Valley
The math from Ketchum is simple
A broken phone in Ketchum used to mean a Boise day trip or a week of mail. The bench in Hailey turns it into a coffee run.
Quote before you drive
Text the model and a photo from your couch in Warm Springs. You get the price and the plan before your keys leave the bowl.
Same-day on the bench
With the part staged, most screens and batteries take under an hour. Drop off, hit Albertsons or grab lunch in Hailey, drive home fixed.
The airport is next door
Friedman Memorial (SUN) is in Hailey. Visitors drop a cracked phone on the way to the gate — fixed and shipped home, or done the day before you fly.
Up & Down the Valley
Wherever you are north of Hailey, the process is the same
Text first. Part staged. One short drive. Tested before pickup.
Ketchum
12 miles, 15–20 minutes down ID-75. Most Ketchum repairs ride along on a trip you were already making — groceries, airport, school run.
Sun Valley & Elkhorn
Add five minutes from the Village or Elkhorn. Vacation-broken phones are a specialty — text a photo from the lift line and I’ll have an answer before you’re down.
Warm Springs & West Ketchum
Same-day works best when you text before driving — the part’s on the bench before you pass the hospital.
East Fork, Gimlet & Bellevue
You’re even closer. The whole Wood River Valley runs on the same text-first, quote-first process.
Fastest Quote
What to text me so the part is waiting
One good text turns a maybe-someday repair into a same-day one.
Exact model
“iPhone 14 Pro” or “MacBook Air M2” is good. “My phone” is a second text I’ll have to send.
What actually broke
Cracked screen, battery draining, won’t charge, dropped in the river — be specific.
A photo
Ten seconds for you, saves a diagnostic round trip. Especially for cracked glass and bent frames.
When you’re next in Hailey
“Thursday morning” lets me stage the part for Thursday morning. Flying out Sunday? Say so — that becomes the deadline.
Best first texts: “iPhone 14 Pro, cracked screen, touch works, Ketchum — in Hailey tomorrow AM.” · “Pixel 8, won’t charge, Elkhorn.” · “Visiting Sun Valley, iPhone 15 screen shattered, fly out Sunday.”
How It Goes
A valley repair, start to finish
No queue, no counter, no “check back in a week.” Four steps, usually one day.
Step 1
Text from wherever
Model, problem, photo, and when you’re next headed down-valley. I reply with the price and the plan — usually within the hour.
Step 2
Part staged
I confirm the exact part against your model and have it on the bench before you leave Ketchum. No “we’ll have to order that” after you’ve already driven.
Step 3
20 minutes south
Drop the device in Hailey. Most screens and batteries take under an hour — time it with groceries, the gym, or a flight out of SUN.
Step 4
Tested, then a text
Touch, cameras, speakers, charging, Face ID risk — checked before you get the “it’s ready” text. 40-day warranty on every repair.
What Gets Fixed
Every device that breaks in the Wood River Valley
From ski drops to Big Wood splashes — if it has a screen or a battery, it’s fixable 20 minutes away. Here’s what lands on the bench most often from north-valley customers, with the specific repairs that make sense to handle locally rather than making a Boise trip.
iPhone repair
- Screen & glass replacement — the most common same-day repair
- Battery swap — cold ski weather drains lithium fast; most done under an hour
- Charging port — Lightning and USB-C
- Water damage rescue — Big Wood River float season is real
- Face ID, cameras, speaker, and back glass
Android repair
- Samsung Galaxy screen & back glass
- Google Pixel screen & battery
- USB-C charging port repair
- Battery replacement
- Water damage — same photo-first triage applies
MacBook & laptop repair
- Battery replacement — the #1 remote-work bench job for valley residents
- Screen & display replacement
- Keyboard & trackpad repair
- Liquid damage — lodge coffee, hot cocoa, drink spills
- Windows laptops & Chromebooks too
iPad, tablet & console repair
- iPad screen & glass replacement
- iPad battery & charging port
- Nintendo Switch drift fix & screen
- PS5, Xbox, Steam Deck issues
- Kids’ vacation tablets — same-day if the part is on the shelf
Mountain Life & Devices
The Wood River Valley breaks devices in specific ways
Years of north-valley repairs show clear patterns by season. Here’s what shows up on the bench — and what I can usually fix the same day you text.
Ski & winter season
Cold air shrinks lithium capacity — a phone that lasted all day in October dies at the chairlift by January. Hard-pack and lodge floor drops crack screens at odd angles. Goggle condensation and temperature swings work their way into charging ports.
Most common: battery swaps, screen cracks, charging port clogs. Most done same-day.
Summer on the water & trail
Big Wood River floats are the #1 source of water damage all summer. Mountain biking and trail running drops crack screens in ways that differ from pavement — sometimes the damage is deeper than it looks. Text a photo first; I’ll tell you honestly what’s salvageable.
Most common: water damage triage, cracked screens, heat-stressed batteries.
Visitor repairs on a deadline
If you’re visiting Sun Valley and broke something — text the model and when you fly out of SUN. I’ll tell you honestly whether same-day is doable before your flight. Friedman Memorial Airport is in Hailey, so the repair bench is literally on the way to your gate.
Key detail: text the moment it breaks — same-day needs a full day’s head start.
Honest Filter
When Hailey is right — and when it isn’t
Twenty minutes is short, but it’s still your time. The honest comparison:
Come down-valley when
- you want it fixed today, tested, with a warranty
- you’re already making a Hailey run — errands, airport, school
- you’re visiting and need it done before you fly out
- you want a person who answers texts, not a ticket number
Somewhere else might be better when
- AppleCare+ covers the damage — Apple’s deal may beat mine, and I’ll say so
- it’s a brand-new model whose parts aren’t available to independents yet
- it’s an insurance claim that requires an authorized center
- Text me anyway — telling you “don’t pay me, do this instead” is part of the job.
5.0★★★★★Google reviews
“Sam was on time, attentive and he found the issue very quickly. I would highly recommend his work ethic and honesty.”
A note for the north valley
Ketchum and Sun Valley have world-class everything — except a device repair bench. For years the options were a Boise day trip, a week of mail, or living with the crack. I started this shop partly because of that gap.
The system is built around the drive you’re already making. Almost everyone north of Hailey passes through a few times a week — so text me the model and the problem, I’ll stage the part, and the repair slots into your errand run instead of becoming its own project.
Visitors: same deal, faster clock. Text me the day it breaks, tell me when you fly out of SUN, and I’ll tell you honestly whether it’s doable before your flight.
— Sam Torres
Hailey Device Repair · Hailey, Idaho
Ketchum & Sun Valley FAQ
Questions north-valley customers ask first
How far is the bench from Ketchum?
About 12 miles — 15–20 minutes south on ID-75 to Hailey. From Sun Valley Village or Elkhorn, add about five minutes. It’s the closest real repair bench in the valley.
Can my phone be fixed the same day?
Usually, yes. Text the exact model and problem first; if the part is on the shelf or can be staged, most screens and batteries take under an hour on the bench. The trick is texting before you drive down.
Do you come up to Ketchum or Sun Valley?
Drop-off in Hailey is the standard path — most Ketchum customers fold it into a trip they were already making. For some repairs a valley meetup can be coordinated; ask by text.
I’m visiting Sun Valley and broke my phone. Can you fix it before I leave?
Often, yes. Text the model and a photo as soon as it breaks. If the part’s available, the repair usually happens same-day or next-day — and Friedman Memorial Airport is in Hailey, so some visitors drop the phone on the way to their flight and have it shipped home.
Should I just take it to the Apple Store in Boise?
If AppleCare+ covers the damage, Apple can genuinely be the better deal — say so in your text and you’ll get an honest answer. Without coverage, that round trip is about 300 miles. Most out-of-warranty screens, batteries, and ports are simpler to handle 20 minutes away.
What’s the warranty?
Every completed repair carries a 40-day warranty on parts and labor. Full terms here.
What should I text to get a quote?
The exact model, what broke, whether it still works, and a photo. Example: “iPhone 14 Pro, cracked screen, touch still works, Ketchum.”
What about East Fork, Gimlet, or Bellevue?
The whole Wood River Valley works the same way: text first, part staged, drop off in Hailey, usually fixed the same day.
Is there a student or military discount?
Yes — 15% off any repair with a student ID or military/veteran ID. Details here.
My iPhone battery dies faster when skiing — can you replace it?
Yes, and it's one of the most common winter jobs from north-valley customers. Lithium batteries lose significant capacity below freezing — a battery at 80% health in October can feel like 50% on a cold January chairlift. An iPhone battery swap usually takes under an hour. Text the model and I'll confirm the part is on the shelf.
I dropped my phone on the ski run. What should I do?
Text me a photo as soon as you're off the mountain. Cracked glass that's still touch-responsive is usually a straightforward same-day screen repair — if the part is on the shelf it's typically done in under an hour. If the phone took a hard hit and is behaving oddly, describe the symptoms and you'll get an honest read before you drive down.
My MacBook got liquid on it at the lodge. Can it be saved?
Maybe — it depends on what spilled, how much, and how fast you powered it off. Golden rule: shut it down immediately, do not plug it in, and let it air dry upside-down. Then text me the model and what happened. Hot cocoa and coffee are rough on logic boards; water and beer are a bit more forgiving. I'll tell you honestly what the odds look like before you make the drive.
Do you repair MacBooks and laptops for Ketchum and Sun Valley residents?
Yes — MacBook battery replacement, screen repair, keyboard issues, and liquid damage are all common bench jobs for north-valley customers. Many Ketchum remote workers fold the drop-off into their regular grocery run down-valley. Text the model and the problem; if the part is available or can be staged, turnaround is usually same-day. See the MacBook repair page for details, or the Wood River Valley laptop repair page for local context.
Can I drop off my device and run Hailey errands while it's being fixed?
Yes — that's exactly how most Ketchum customers do it. Text from home the night before or that morning, confirm the part and the quote, drop off in Hailey, hit Albertsons or grab lunch, and pick up a fixed device on the way back north. Most screens and batteries are done within the hour.
Text me before your next Hailey run
Model + problem + photo + when you’re headed down. The part will be on the bench before you pass East Fork.